Find concise answers about PT Indokharisma Pangan Semesta (IKPS), our products, purchasing channels, delivery, and customer support. Information that may change is linked to its relevant source page or sales platform.
1. What is PT Indokharisma Pangan Semesta (IKPS)?
PT Indokharisma Pangan Semesta (IKPS) is engaged in the supply and distribution of a range of food products. The IKPS catalogue includes products from various brands and categories.
2. What products are available through IKPS?
The IKPS catalogue includes fruits and vegetables, oils, sugar and sauces, flour and noodles, bean curd, canned foods, and TOTOLE products. Product types, brands, and sizes may vary. Visit the IKPS product catalogue for product information.
3. Are all products sold by IKPS under the IKPS brand?
No. IKPS offers products from various brands. The brand for each product is shown on its product page and packaging.
4. How can I check a product’s ingredients, dietary suitability, or certifications?
Ingredients, dietary suitability, and certification information may vary by product. Use catalogue categories or diet filters as an initial guide, then check the ingredient list and information on the packaging. To confirm details for a specific product, contact IKPS Customer Support with the product name or a photo.
5. How should I store IKPS products?
Follow the storage instructions on the packaging. Instructions may differ by product, including after the package has been opened.
6. Where can I buy IKPS products?
IKPS products are available through Blibli, Lazada, Shopee, TikTok Shop, Tokopedia, and IKPS Retail Shop. Stock, prices, promotions, ordering procedures, and payment options depend on the sales channel. Browse the IKPS catalogue for product information, then check the relevant sales channel for availability and transaction details.
7. How are IKPS deliveries arranged?
For e-commerce orders, courier options, shipping fees, and delivery estimates are set by the platform and shown at checkout. IKPS Retail Shop deliveries use the courier’s official rates from North Jakarta to the customer’s address. Deliveries for HORECA, General Trade (GT), and Modern Trade (MT) customers are handled by IKPS’s in-house courier. See Delivery Details for the full policy.
For instant and same-day services, IKPS prepares the parcel for pickup once packing is complete and a driver is available; delivery timing follows the selected platform service. Large-volume instant or same-day orders use a box vehicle. IKPS and the customer agree on the vehicle arrangement and applicable charge by WhatsApp or phone.
8. When are orders processed, and when does the in-house courier deliver?
E-commerce and IKPS Retail Shop orders are processed, packed, and handed over to the courier on active weekdays, Monday to Friday, from 8:30 a.m. to 6:00 p.m. WIB, excluding public holidays. Orders received outside these hours, on weekends, or on public holidays are processed on the next active working day.
The in-house courier for HORECA, GT, and MT customers operates on active weekdays, Monday to Friday, from 8:30 a.m. to 6:00 p.m. WIB, excluding public holidays. Saturday or Sunday deliveries may be arranged in advance if the day is not a public holiday. There are no in-house courier deliveries on public holidays. See Delivery Details for the full policy.
9. How can I track my order?
Check your order status and tracking number on the platform or sales channel where you placed the order. Tracking availability depends on that channel’s service.
10. What should I do if there is a problem with a product or order?
Contact IKPS Customer Support. Include your order number, if available, the product name, a photo of the product or packaging, and a description of the issue so the team can review it.
11. How can I contact IKPS?
Customer Service: [email protected]
WhatsApp: 0811-1708-883 (WhatsApp messages only)
General inquiries: [email protected]
IKPS Center Jakarta telephone numbers: 021-6684950, 021-66677755, 021-6696988, 021-6630238, and 021-66698018. Find the address and other contact information on the Customer Support and Contacts pages.
12. How can I ask about business cooperation or bulk purchases?
Contact IKPS through Customer Support or the Contacts page. Include the product type, estimated quantity, and destination so the team can check availability and provide further information.
13. Where can I find IKPS job vacancies?
Current vacancies at PT Indokharisma Pangan Semesta (IKPS) are listed on JobStreet. Each listing provides the position, qualifications, work location, and application instructions. Vacancies may change; you can also visit the IKPS Career page.