Delivery arrangements depend on the sales channel and customer type.
E-Commerce Orders
IKPS products are available through Blibli, Lazada, Shopee, TikTok Shop, and Tokopedia. Available courier services, shipping fees, and delivery estimates are determined by each platform and shown during checkout. You can track your order through the platform where you placed it.
Order Processing Hours
Order processing, packing, and courier handover take place on active weekdays, Monday to Friday, from 8:30 a.m. to 6:00 p.m. WIB, excluding public holidays.
Orders placed after working hours, on Saturdays or Sundays, or on public holidays are processed on the next active working day. Weekend orders normally begin processing on Monday morning. If Monday is a public holiday, processing begins on the next active working day.
Instant and Same-Day Delivery
For instant and same-day orders, IKPS prepares the package for pickup as soon as packing is complete and a driver is available. Delivery timing follows the information provided by the selected platform service.
Large-volume instant or same-day orders will be delivered using a box truck. IKPS will discuss and agree on the vehicle arrangement and applicable delivery charge with the customer by WhatsApp or phone.
IKPS Retail Shop Deliveries
For deliveries from IKPS Retail Shop, shipping fees follow the courier’s official rates for delivery from North Jakarta to the customer’s address. The applicable rate depends on the destination and selected courier service.
Order processing, packing, and courier handover follow the active weekday schedule stated above. Orders placed on weekends or public holidays are processed on the next active working day.
HORECA, Retail Partner, General Trade, and Modern Trade Deliveries
Orders for HORECA (Hotel, Restaurant, and Café), Retail partners, General Trade (GT), and Modern Trade (MT) customers are handled by IKPS’s in-house courier. Smaller deliveries are made by motorcycle, while larger deliveries use trucks. In-house delivery is included in the purchase price of IKPS products.
Regular in-house courier deliveries operate on active weekdays, Monday to Friday, from 8:30 a.m. to 6:00 p.m. WIB, excluding public holidays. Saturday or Sunday deliveries may be arranged by prior agreement between IKPS and the customer, provided the day is not a public holiday. No in-house courier deliveries take place on public holidays.